Privacy Policy
ARDMATRIX ("we", "us", or "our") operates the website ardmatrix.com (the "Site") and provides AI automation, data analytics, and technology consulting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage our services. Please read it carefully. If you do not agree with its terms, please do not use the Site.
1. Information We Collect
We may collect the following categories of information:
Information you provide to us
When you fill out a contact form, request a consultation, subscribe to communications, or otherwise correspond with us, we may collect your name, email address, phone number, company name, job title, and the contents of your message.
Information collected automatically
When you visit the Site, we may automatically collect certain technical data, including your IP address, browser type, device information, pages viewed, referring URLs, and the dates and times of your visits. This is collected through cookies and similar technologies (see Section 5).
Operational and network data (client engagements)
In the course of delivering our consulting, automation, and analytics services, clients may provide us with operational and technical data relating to their networks and IT systems. This may include network configuration and performance data, OSS/BSS data, fault and alarm logs, event and system logs, telemetry and measurement data, and files exported in formats such as CSV, XML, JSON, or log files. We access and process this data solely to perform the services agreed with the client — for example, to detect anomalies, forecast issues, optimize performance, or support applications.
We handle such data as a service provider (processor) acting on the client's instructions. Where this data contains personal data of the client's subscribers or end users, the client remains responsible as the data controller, and our processing is governed by the applicable service agreement, confidentiality terms, and, where required, a separate data processing agreement. We do not use client operational data for any purpose other than delivering the agreed services, and we do not sell or share it except as necessary to provide those services or as required by law.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the services you request;
- Communicate with you about projects, proposals, and updates;
- Operate, maintain, and improve the Site and our services;
- Analyze usage trends and measure the effectiveness of our content;
- Comply with legal obligations and enforce our terms; and
- Send you marketing communications where you have consented (you may opt out at any time).
3. Legal Bases for Processing
Where applicable law (such as the EU/UK GDPR or India's Digital Personal Data Protection Act, 2023) requires it, we process your personal data on the following bases: your consent; the performance of a contract with you; compliance with a legal obligation; and our legitimate interests in operating and improving our business, provided these do not override your rights.
4. Sharing and Disclosure
We do not sell your personal information. We may share it with trusted third-party service providers who perform functions on our behalf — such as website hosting, email delivery, and analytics — under agreements that require them to protect your data. We may also disclose information where required by law, to protect our rights, or in connection with a business transfer.
5. Cookies and Tracking Technologies
The Site uses cookies and similar technologies to function properly, to remember your preferences, and to understand how visitors use the Site. You can control or disable cookies through your browser settings, though some features of the Site may not function correctly without them. [If you use analytics such as Google Analytics, name it here and link to its privacy policy.]
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Client operational and network data is retained only for the duration and purposes set out in the applicable service agreement, and is deleted or returned upon completion of the engagement or at the client's request, unless retention is required by law.
7. Data Security
We implement reasonable technical and organizational measures designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
As we serve clients internationally, your information may be transferred to and processed in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.
9. Your Rights
Depending on your location, you may have the right to access, correct, update, or delete your personal information; to object to or restrict certain processing; to withdraw consent; and to lodge a complaint with a supervisory authority. To exercise any of these rights, contact us using the details below.
10. Children's Privacy
The Site is not directed to children under the age of 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
11. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
ARDMATRIX Solutions Pvt. Ltd.
58 Vinayak VIhar Jaipur Rajathan Jaipur
Email: info@ardmatrix.com
Phone: +919810626640